TERMS & CONDITIONS

Shipping Policy
Burotree.com utilises local and national courier services for the majority of its deliveries. Shipping time is estimated to be a maximum of 5 weeks. Please allow a few extra days for delivery to some regions. Delivery is calculated as follws;
Melbourne (40km radius of CBD) - up to 4 trees $40, 4-8 trees $80 etc.
Australia (Country Victoria / Interstate) - up to 4 trees $80, 4-8 trees $160 etc.
Overseas please call +61.3.9654.3259 to place your order.
If you would like to discuss bulk deliveries please call +61.3.9654 3259


Returns Policy
Ordering is Easy and Risk Free! 
Burotree.com is committed to customer satisfaction. If you receive merchandise that is damaged we will gladly replace these items. All damaged products must be returned within 7 days of delivery. Feel confident, Burotree.com takes the risk out of ordering.

Australian Returns
If there is a fault with your product  please follow the simple instructions below:
1. Complete the Exchanges & Returns section on the lower section of your invoice and enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around.
2. Pack all items with your invoice in a secure carton or reuse the original packaging.
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label.
4. Attend an Australia Post Office and send to the labeled address. For security and peace of mind we strongly suggest insured registered post as SurfStitch.com is not liable for lost return parcels.
5. Burotree.com will then gladly cover the cost of shipping your new product via eParcel.

International Returns
If there is a fault with your product please follow the simple instructions below.
1. Complete the Exchanges & Returns section on the lower section of your invoice and enclose with your return merchandise. Be sure to complete all fields to ensure prompt turn around.
2. Pack all items with your invoice in a secure carton or reuse the original packaging.
3. Affix the pre-addressed label to your package, making sure you cover or remove original shipping label.
4. Attend a Post Office in your home country and send to the labeled address. For security and peace of mind we strongly suggest insured registered post as SurfStitch.com is not liable for lost returned parcels
Burotree.com cannot accept COD deliveries.

Please allow approximately two weeks for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card.


Returns Address: 
Buro North
Level 1 / 35 Little Bourke St
Melbourne Victoria 3000
Australia

If you have any further questions, please call us on  + 61.3.9654 3259